Terms of Cancellation
- Generally the cancellation of a reservation free of charge is possible till 2 p.m. on the day of arrival. Cancellation of our suites, apartments or packages is free of charge up to 3 days before the date of arrival. Our acceptance of each cancellation has to be confirmed via letter, fax, or e-mail. Referring to this there can be made individual conditions as well.
- If you cancel a reservation that was made orally or in writing too late, we charge 80% of the agreed room rate if no other guest books the room for that time. If you don’t cancel and we therefore can’t book anyone else in that room, we charge 100% of the agreed room rate for the complete intended stay. The same applies to late arrivals or early departures.
- If requested we offer hotel cancellation insurance (trip cancellation protection).